I’m too busy; I’d love to but I’m very busy; I’ll get round to that when I’m not so busy.
How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They’re very common and busyness seems to have become a way of life for […]

It is clear that good Corporate Governance is in the best interests of shareholders of public companies, but how can it benefit shareholders of private companies and other business owners?
Will a good system of corporate governance increase the bottom line?
One of the elements of a good system of corporate governance is ensuring that the role, […]

Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little cost

If you work from home, chances are you already know that you’re really pulling “double duty”. You probably work on your business while doing the laundry, corralling the kids, or fixing dinner… and let’s not forget all the phone calls from family and friends expecting you to run errands or just "go out" for an […]

Managers should avoid the tendency to constantly delegate to the same one or two capable individuals. This practice only overloads the best personnel while slighting all others.
As with delegation in general, there may be occasions in which work must be divided among several individuals for example, highly technical or complex tasks. Should this be the […]

I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.
This summer I met the PA of an emminent professor at a business school.
I had met her on several occassions before and knew her to be a bright chatty woman who always […]

Imagine for a moment this scenario from a frustrated Senior Manager of a large pharmaceutical organization: “Our organization has experienced a large turnover among project managers in the past year. This creates problems providing ongoing quality and service to our stakeholders. We just don’t know what is causing the problem!” Sound familiar? Well you’re not […]

I have been an entrepreneur for over twenty years and have absolutely embraced information that would help maintain a well managed and profitable business. We have been a part of the information era for sometime now. As business owners, we have access to more information than ever in this generation of technology. But how can […]

Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be held, and then there are times when you have to be sensitive enough to their needs to back off and let them learn for themselves.
Indeed, sometimes you […]

Merely assigning a task with detailed instructions is not effective delegation. An employee cannot grow without the freedom to make decisions on how the job should be done. Managers must also be aware that only through the conjunction of responsibility and authority can the desired results be achieved. Additionally, a delegate must be held accountable […]

“… [get] the right people on the bus, the right people in the right seats (and the wrong people off the bus) and then [figure] out where to drive it.” - Jim Collins – Good To Great
"Hire the best staff you can find, develop them as much as you can, and hand off everything you […]

Aligning business organizations to be successful in the present and keep on doing this in the future means to develop a new style of Leadership. To celebrate success in our days a leader most is able to craft a strategic vision, define objectives, design, implement and monitor the execution of a strategy and be a […]

In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers. While the behaviors that make […]